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Returns

Return your purchase within 30 days

You have 30 days from delivery to return a product without giving a reason. Register the return, send the parcel back and get your money back.

STEP 1

Register your return online

Fill in the short form below. You have 30 days from delivery.

STEP 2

Send the parcel back

Pack the product, write the order number on the box or put a note with it inside, and send the parcel to:
ETERNITIVE Sp. z o.o., ul. Ks. Jerzego Popiełuszki 17, 55-080 Kąty Wrocławskie, Poland

Return shipping is paid by the buyer. Use any carrier you like.
STEP 3

Get your refund

We refund you within 14 days of receiving the parcel, using the same payment method you used.

Return form

Fields marked * are required
1. Order
You will find it in your order confirmation email.Please enter your order number.
Reason for return *
Please choose a reason.
2. Contact details
Please enter a valid email address.
We process your data only to handle your return. See our Privacy Policy for details. This form is protected by Google reCAPTCHA.

Thank you, your return request has been sent

We have sent a confirmation with the return address to . Pack the product and send it to: ETERNITIVE Sp. z o.o., ul. Ks. Jerzego Popiełuszki 17, 55-080 Kąty Wrocławskie, Poland. We will refund you within 14 days of receiving the parcel.