![](https://eternitive.com/media/7b/7e/c8/1698662316/zwroty_1 (1).png)
HOW TO SUBMIT A COMPLAINT
The customer may submit a complaint within 2 years from the date of purchase of the product.
![](https://eternitive.com/media/aa/c1/09/1698662322/zwroty_2 (1).png)
ONLINE FORM
To submit a complaint, complete the online form below.
![](https://eternitive.com/media/f7/f9/g0/1698662327/zwroty_3 (1).png)
SHIPPING OF GOODS
The packed goods will be collected by the courier within 5 business days. The cost of transport is covered by the seller.
![](https://eternitive.com/media/c0/a0/74/1698662331/zwroty_4 (1).png)
APPLICATION PROCESS
The complaint will be considered no later than 14 days from the date of receipt of the notification. We will inform you about the decision electronically.